Refund policy

A Note on Our Pieces

Every item is made to order, so please allow 7-14 days for production and shipping. All of our shirts are personalized. Because of this custom nature, we cannot accept returns or exchanges. Please review the details, sizes carefully before ordering to ensure everything is exactly as you want it.

Return & Exchange Policy

Personalized & Custom Orders

No returns or exchanges accepted. Once your personalized order is placed, it is final. Because each shirt is created exclusively for you, we cannot resell or return these custom items.

Non-Personalized Orders

If you ordered a shirt from our standard collection without customization, you may be eligible for a return or exchange within 30 days of delivery, provided the item is:

  • Unworn and unwashed
  • In original condition with all tags attached
  • Returned in its original packaging

Quality Guarantee

We stand behind our work. If you receive a shirt with a manufacturing defect (printing errors, fabric flaws, or damage caused by us), please contact us within 7 days of delivery with photos. We'll work with you to make it right.

How to Request a Return (Non-Personalized Items Only)

  1. Contact us within 30 days of delivery
  2. Provide your order number and photos of the item
  3. You pay for return shipping cost
  4. Ship the item back in original condition
  5. Refund will be processed upon receipt and inspection

Production & Shipping Timeline

  • Production: 7-14 days
  • Shipping: Included in timeline
  • Tracking: You'll receive a tracking number once your order ships

Questions? Email us to info@thehouseofligaya.com